Waterpik WP-70/WP-70W Family Dental Water Jet
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Product Reviews of Waterpik WP-70/WP-70W Family Dental Water Jet
Product Review: No confimation and late delivery
Summary: 3 Stars
The way Amazon jump by placing the order and sending an email, without showing confirmation page with all the details and a submit button bathers me. When I ordered this item I selected 9 b days, but when it shows the order it started the counting 5 bd later and it was delivered even later.
Although the product is great and the price is good, but I will go to Amazon more if I see all the terms (price, tax and delivery date) before I submit.
Product Review: No user installed parts available
Summary: 3 Stars
I have owned and used Waterpik oral irrigator products for many years. As with anything mechanical, certain parts wear out and the manufacturer used to sell those commonly replaced parts such as hoses and handles on its website. No more; now they tell you that there are no user replaceable parts and one must send off the entire unit to an "authorized repair facility." BY the time you pay for shipping and the repair facility's charges, you could buy a new machine! When I asked the customer service rep from Waterpik why I couldn't repair the machine myself as I had done many times in the past, I was told "special tools are needed." Yeah right! The "special tools" needed are screwdrivers! When I called the authorized repair center and tried to purchase a new hose, they wouldn't sell it to me and wanted me to send in the entire machine so they could relace the hose - a 5 minute job. When I told them it wasn't worth the cost they suggested that I buy a new machine - for about $60.00. I asked the repair guy "Hey mister, if you had a two year old car that needed a new radiator hose, would you junk the car and buy a new one? He had no answer.Product Review: Not Great, But Not Bad (but Unrepairable)
Summary: 2 Stars
This was a great device for several years. It's loud, but it gets my teeth clean. After 8 years of intermittent use, the seals in the handle blew and it leaked hideously. Water Pik is apparently aware of the problem and has a replacement handle kit for about $9 plus S&H. If the motor holds out for another 5 years, I'll be very happy. If I start using it daily, my dentist will be happy.
Update 07APR11: I've knocked off a star since the repair kit only lasted 3 months. The new hose coupling piece would not stay put in the old hose section as this area was brittle and cracking plastic. The entire old hose needs to be replaced since you can't make it flexible enough to seal around the coupling link. I ended up tossing the whole unit and buying a new (more quiet) model.
Product Review: Perfect
Summary: 5 Stars
I read some of the other reviews on this before I bought it, seems alot of people have problems with the hoses and pumps, I've had the same model as this one for the last five years, yes I did have to to lube the pump and shorten the hose once after about three years, but these things are so cheap to buy, so what. I also wonder if some of the problems people have had have been caused by hard water or over clorinated water. The water pic saved saved my teeth over twenty years ago, I think dentists don't want people to know about these because it costs them to much business! Buy the cheapest Waterpik brand and throw it away when it breaks,then buy another.Product Review: Plastic supply hose is junk! (and they know it...)
Summary: 2 Stars
I have owned several WaterPiks over the years and the biggest problem is the junky plastic supply hose that gets brittle over time. Once it gets brittle there is no fixing it, as cutting off a little piece on the end and reattaching it to the handle only works for maybe one or two more uses, then it starts leaking and you have to do it again. After you do this about a dozen times you are ready to scream! So I bought the replacement hose on-line (about $15 with shipping for a 50 cent part!!!) and opened up the unit (have to use a couple small screwdrivers to pry open the tabs on the bottom, but pretty easy). But when I tried attaching the new hose to the little plastic nipple on the pump that it attaches to, the nipple broke. Poor, cheap design...the nipple should be made of metal!!! So now the unit is toast. Not worth trying to get a new pump for it.
I firmly believe that WaterPik could easily provide their units with a higher quality plastic supply line that doesn't get brittle after just a few years use, but they won't do that because they want you to buy a new one. And they don't want you to try fixing it either.
Note -- I did try finding some other hose that would work. The closest I came is some rubber windshield washer hose (avaiable at auto parts stores, cheap) that is 3/32" ID and 5/32" OD. But the problem with the rubber hose it that it restricts the flow of water...the flow is not nearly as powerful as the plastic tubing. And I couldn't find any plastic hose of that size at Home Depot, Lowes, hardware stores, etc. So you are stuck having to order the WaterPik replacement hose at top dollar.
If you do, be VERY careful attaching it to the pump!