SoftHeat Heating Pad Dry, 12-Inch by 14-Inch
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Product Reviews of SoftHeat Heating Pad Dry, 12-Inch by 14-Inch
Product Review: Actually only 1 heat level; burned out with bad smell
Summary: 1 Stars
First, I should note that it is likely that various configurations of this product are being sent out under the same product name, probably based on whatever is convenient for the manufacturer due to availability and cost of parts and material. Therefore, other customers may have received a different pad, and therefore had different experiences, than I did. As a side note, the product I received had no auto shut off; as apparent from the reviews, some do and some don't.
A rather striking feature discrepancy is that my pad only had one heat level (just on or off), despite having a three level switch controller and a product description to match. I dissected the pad due to the fact that it had burned out (more on that later), and found that although the controller had the circuitry necessary for three levels, the pad itself did not. Two of the three wires going to the pad were simply connected together within the pad, and there was only one heating element. Given the design of the controller, for three heat levels, there would have to be two heating elements. This finding was consistent with an observation I had made months earlier when I plugged the product into a watt meter: no matter the setting, the heating pad drew the same power. I'm certain of these findings; I am an electrical engineer and this is a very simple electrical device.
Now to describe the device failure. The pad was on the floor, about half covered with a hand towel, room temperature 65 degrees F. Upon noticing an unpleasant odor, I removed the felt cover and found the pad was getting extremely hot in one area and the white vinyl case had turned brown at that location. I then cut open the controller and the pad and determined its operation and failure point. The pad has two thermal protectors, also called thermal cutouts or thermostats. One of these was the point of extreme heat; the insulation had charred around it, as would be expected. It is likely that this thermal protector, a Pepi E-series, was either the wrong part or mis-calibrated.
I am left with a concern that this manufacturer may be changing product components and even features without proper regard for consumer rights and device safety.
Product Review: Burns my feet
Summary: 3 Stars
I am using the Softheat to warm my feet,
but it is too hot even on the lowest setting.
A thermometer placed between the pad and my feet
shows about 100 degrees F, sometimes as high as 102,
which is too hot. I tried to separate the pad from
my feet by a blanket, but no use - after some
time the heat penetrates it and my feet burn to ashes.
I had 2 Softheat pads over the years and both
had the same problem, so it is a design flaw, not a defective unit.
Product Review: Cat Lover
Summary: 1 Stars
I had bought this heating pad previously for an elderly cat because it did not have automatic shut-off and it works wonderfully. I just bought another one for our sickly kitten and they have added an automatic shut-off valve that they do not mention in the product description! I wanted a heating pad without automatic shut-off! I can get a heating pad with an automatic shut-off anywhere!Product Review: Disappointed
Summary: 1 Stars
I am disappointed because the tag lied. They do automatically shut off. I bought these because the tag said that they do not automatically shut off. Liar liar liarProduct Review: Disappointing
Summary: 1 Stars
Disappointing - bought at local Target store for $13.99 yesterday. Highest heat setting is barely warm and also found it to be too rigid to target specific area (neck/shoulder in my case).