Philips Sonicare FlexCare Rechargeable Sonic Toothbrush
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List Price: Our Price: $108.99 You Save: $36.00 (25%) Availability: Usually ships in 1-2 business days Buy 3rd Party: from $83.99 (click here) Category: Health Care See more product details |
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Product Reviews of Philips Sonicare FlexCare Rechargeable Sonic Toothbrush
Product Review: Big improvement on already terrific product
Summary: 5 Stars
I've used the Sonicare toothbrush for years because simply it cleans my teeth and gums really well and my dental hygienist can attest to that - better checkups since I started using it. My only complaint with the older models is that they were harder to clean. I did it anyway, but this one makes it a lot easier to clean AND easier to put the brush on and take it off. It's also lighter and has more options for different brushing modes if you like those. So glad I bought the new model!Product Review: Broke after 5 months
Summary: 1 Stars
Purchased in Oct '10 on eBay (brand new), but b/c it was a third party seller Philips said the warranty was void. I am fine with that, but it shouldn't have stopped working after 5 months.Product Review: Broke after just a few months, *very* slow warranty service
Summary: 2 Stars
This is my 3rd Sonicare toothbrush, and I've been a big fan so far. I bought this one because my existing model had the problem with stuff building up inside the brush head and it was very hard to clean out.
I agree with all the positive reviews as far as the improved design, lighter weight, more options, and it's much easier to keep clean than the previous model. However, the metal shaft on mine came loose within a few months and got so bad that I finally called Norelco for service. I gave them the model number and serial number and they immediately offered to send a free replacement, with a postage-free box in which to return my broken one. That was over two weeks ago, and it hasn't arrived yet. I phoned back a couple days ago and was told it was on back-order and should arrive within a few more days.
The service representative was friendly and I didn't have to wait long on the phone, but I have noticed that several other reviewers here on Amazon have had the same problem I have had. I'm wondering how long my replacement will last.
So, when it worked, it was excellent, but it should not have broken so fast and the replacement shouldn't take so long to be shipped from Norelco. Meanwhile, I'm using my old model which I'm glad I didn't throw away. It still works fine after more than two years.
Edit, one week later: I just phoned the company again because after 3 weeks, I have still not received my replacement. I was told that the toothbrush is still on back-order and mine hasn't been shipped yet. They have no idea how long it will be, though they agreed that it shouldn't take as long as it has. I was also told that this model has had issues with the metal shaft "dislodging", which is what mine did. So, be warned that there is a known issue, and that in spite of the warranty, you may end up waiting a while for your replacement if you get a bad one. In Norelco's favor, all of the phone representatives I've spoken with have been polite and helpful, but unfortunately, there's nothing they can do to speed up the process. I'm not ready to say I'd never buy another Sonicare, but I will certainly look at the competition when I get my next toothbrush. This is just bad PR and bad product support from Norelco, which amounts to very bad business practice, especially during a recession. Are there really that many people shelling out $130+ for a toothbrush right now?
Product Review: Broken after 1 year
Summary: 2 Stars
When it works, it's great. But it broke after less than 1 year of use. The motor is making huge noise but doesn't provide as much motion.Product Review: CLEAN!!
Summary: 4 Stars
Bought this product for my teen son. It's very quiet and he tells me it does an amazing job and feels great. Took a little getting used to, but it has a program for acclimating the user to the vibration.